AT NOLAN ARE KNOWN FOR CONSISTENTLY DELIVERING QUALITY SERVICES, ON TIME & TO EXCEPTIONAL STANDARDS
AT Nolan provides Facilities Management services to a portfolio of over 6,000 properties in the Northwest of England. The use of cutting-edge technology in conjunction with over 40 years’ experience in the property maintenance sector, allows us to offer a full range of both reactive and planned maintenance, providing an outstanding level of service whilst consistently meeting our clients’ evolving needs, outperforming KPI requirements, and maximising efficiencies in line with our sustainability goals.
Our in-house helpdesk is available around the clock, 24/7, 365 days a year, ensuring a rapid and efficient service. We instantly allocate work to the most appropriate member of our team of skilled technicians, who provide real-time updates throughout the entire works process. Our commitment to responsiveness and reliability means we’re always prepared to manage unexpected maintenance issues, keeping your properties safe, operational, and well-maintained.
Trusted by organisations such as Transport for Greater Manchester and Trafford Council, find out how At Nolan can provide Facilities Management services to your property portfolio.
Facilities Management Services
- General building fabric repairs (walls, ceilings, floors)
- Joinery work
- Painting and decorating
- Minor plumbing and electrical repairs
- Emergency response and reactive maintenance
- Fire Doors
- Roofing repairs
- Specialist glazing services
- HVAC system maintenance
- Scaffolding
- Underground drainage / jetting /CCTV surveys
- Specialist Locksmith services (suiting etc)
TECHNOLOGY DRIVEN WITH A PROVEN METHODOLOGY
We firmly believe that the future of Facilities Management lies in intelligent, data-led solutions. That’s why we’ve fully embedded digital technology into our service delivery model, driving efficiencies, accountability, and environmental sustainability. By leveraging powerful platforms such as ‘Propeller’, we are able to streamline every step of the job lifecycle—from initial request to job completion and reporting. This enables us to reduce duplication, improve response times, and contribute to a greener footprint by reducing unnecessary travel and optimising technician routes. With real-time data at our fingertips, we deliver consistently high performance with full visibility, offering clients smarter, more efficient service outcomes every day.
24/7 Help Desk & KPI-Driven
Our in-house helpdesk operates 24/7, 365 days a year, providing a single point of contact for all service requests, emergencies, and enquiries. Whether via phone, email or API integration with your systems, every request is logged directly into our Propeller software. From here, contract-specific KPIs are automatically applied, setting response and completion deadlines that we track throughout the job process. This system allows us to meet and exceed performance expectations with consistency, ensuring our clients experience seamless service with minimal disruption. By maintaining a focus on measurable outcomes, we hold ourselves to high standards of delivery and transparency.
Dynamic & Intelligent Allocation
Propeller’s intelligent job allocation algorithm ensures the right technician is dispatched every time. By factoring in operative availability, skill set, location, and workload, our system ensures optimal efficiency in allocating resources. Jobs are instantly pushed to technicians’ iPads and backed up with SMS alerts if required, reducing administrative lag and accelerating time-to-site. This targeted approach not only reduces travel time and emissions but also maximises our team’s productivity - ensuring that we’re always in the right place, at the right time, with the right person for the job.
Deadline & 1st Time Fix Focus
Meeting deadlines and achieving first-time fixes are core to our service ethos. We understand that maintenance issues can disrupt building operations, tenant comfort, and safety—so we aim to resolve them the first time, wherever possible. Our skilled operatives are equipped with the tools, parts, and digital job information they need to get the job done efficiently. In situations where a first-time fix isn’t feasible, we ensure the area is made safe and secure, and a follow-up visit is scheduled as a priority. This focused approach minimises downtime and keeps your operations running smoothly.
Real-Time Updates & Documentation
Our integrated software provides complete visibility of job progress in real-time. From the moment a job is raised, clients and managers can track its journey—from allocation to arrival on site, through to completion. On completion, we instantly provide job sheets, before-and-after photos, compliance checklists, and other essential documentation. This ensures a fully auditable trail of work activity and allows you to retain full confidence in the status and quality of your maintenance services. Whether you’re managing one building or a hundred, you’ll always know exactly what’s been done and when.
Customised Reporting for Your Needs
Every organisation has different reporting requirements, and we pride ourselves on being flexible and responsive to those needs. Propeller allows us to generate bespoke reports tailored to your specific objectives—whether it’s asset performance, cost breakdowns, response times, or statutory compliance. These reports can be configured for periodic delivery or generated on-demand, helping you stay on top of your FM performance at all times. By combining detailed data with easy-to-understand visual summaries, we empower clients to make informed decisions and identify trends that support continuous improvement.
Unparalleled Compliance Confidence
In today’s regulated environment, ensuring compliance is non-negotiable. Propeller’s powerful compliance tracking tools offer real-time oversight of all statutory maintenance tasks—such as gas safety, fire door inspections, and water hygiene—ensuring nothing falls through the cracks. Customisable dashboards highlight overdue or upcoming tasks, while automated reminders and alerts help prevent lapses before they occur. With detailed audit trails and end-to-end task visibility, our clients enjoy unmatched confidence that their buildings are compliant, their risks are minimised, and their reputations protected.
Financial Transparency
Transparency around budgeting, spend control, and cost forecasting is key to successful facilities management. Our system provides real-time cost visibility for every job, with access to all associated documentation including quotes, purchase orders, invoices, and time spent. This makes it easy to track spending by building, service type, or time period—supporting proactive budget management and financial forecasting. Clients can also access tailored financial reports to inform investment decisions, identify cost-saving opportunities, and ensure accountability at every stage. With AT Nolan, you don’t just get a service provider—you get a trusted financial partner.
We’ve Worked with…
I’ve been very impressed by the standard of deliver from AT Nolan. The operatives on site have been very productive and provided a finish to a very high standard. I appreciate the difficulties your company has overcome in achieving results. Especially with the proactive nature shown by your teams to provide solutions to issues and a very quick response time to providing quotes for additional works in line with our contract. I will look forward to working with you again in the very near future.
Very supportive and communicative throughout the major refurbishment works at Hartlepool. They are open to discussion and share ideas and updates.
Thank you for your help and assistance to get the Hartlepool project back on-line. This would not have been achievable without your intervention and help.
Thank you and your on-site team for the job. Well done. I have received positive feedback on both jobs. I will be feeding this back to our procuring department.
Thank you for all the hard work, it’s been a massive help and the worker left the building so tidy and clean. Absolutely brilliant. Thank you so much!
Amey have worked with AT Nolan Building Contractors in a very harmonious, constructive and professional method upon numerous medium to large scale projects. All being completed to an exceptionally high standard, on-budget, on-time, inc. meeting our clients expectations.